Delivery Information

CHAPHA offers free delivery All worldwide via UPS

Product delivery should be within 3 - 5 working days, once payment has been received in full, for all deliveries to major metropolitan areas. Any deliveries to more remote areas should be within 5 - 10 working days. 


Exchange Policy for CHAPHA

Chapha offers an exchange policy. This covers the following situations:

the rug you have purchased online is not exactly what you had in mind when you ordered it; or

the rug you purchased online does not suit the desired space.

CHAPHA must be notified via email at within 7 days of receipt of the rug.

You must ensure that the original wrapping is retained so you can send it back to CHAPHA.

There is an $100 online exchange cost. This covers the delivery cost to return the rug and the delivery cost to send a different rug to you.

If you choose to take the rug back to CHAPHA and exchange in store a $200 restocking and service fee will be charged.

If you cannot find a suitable rug on   a credit note for the value of your purchase will be issued. This credit note will be valid for 24 months from the date of issue.

The exchange policy will only be valid if the rug is returned to CHAPHA in the original wrapping, is undamaged and has no evidence of use.